Balanced Scorecard - Public Sector Organizations
نویسنده
چکیده
Balanced scorecard is increasingly being used as a strategic performance management tool in both public and private sectors. This adoption has encouraged evolution of the balanced scorecard methodology over the last two decades. Although, the available generations of this methodology are readily adoptable for private sector organizations, public sector organizations present diverse challenges for balanced scorecard. This is further complicated by the fact that scholarly works on strategic performance management have predominantly focused on private sector organizations. This paper presents a review of the evolution of balanced scorecard methodology in context of public sector. The usage of this methodology as a strategic performance management tool and its effectiveness is discussed. This is followed by analysis of issues related to development and implementation of balanced scorecard.
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